We strive to make every visit smooth, convenient, and stress-free for your family. Please review the information below before your appointment.
Please schedule appointments as far in advance as possible. We kindly request at least 24 hours' notice if you need to cancel or reschedule. This allows us to offer the appointment to another family in need. Late cancellations and missed appointments are subject to a cancellation fee.
A parent or legal guardian must accompany patients under 18 years of age. If another trusted adult is bringing your child, please provide written authorization. Legal guardians should also bring guardianship documents so they can be added to your child's medical record.
Important information about vaccinations, phone support, and after-hours care.
We are vaccine neutral and generally follow the CDC immunization schedule while respecting parents who choose an alternative schedule.
Common vaccines requiring advance notice:
Our team answers calls Monday – Friday, 8:00 AM – 3:00 PM.
If you reach voicemail during office hours, we are assisting another family or caring for a patient. Please leave one message and we will return your call as soon as possible.
For routine questions, appointment requests, or minor illnesses, please leave a message on our after-hours voicemail. Your call will be returned the next business day.
Established patients experiencing an urgent medical concern that cannot wait until the next business day may contact the on-call physician by following the instructions provided on the after-hours voicemail.
For all life-threatening emergencies, seek immediate emergency medical assistance.
For severe mental health concerns or crises, contact 811 for immediate support.
Important information about communication, prescriptions, payments, and our practice policies.
Our general email address is available for short questions, appointment requests, and lab result inquiries.
New medications, including antibiotics, require an appointment with the patient before they can be prescribed.
For chronic conditions, we are happy to assist with prescription refills.
Please contact us before your medication runs out. Include your pharmacy phone number when leaving a message so we can quickly locate the correct pharmacy.
Insurance plans may require co-pays, co-insurance, or deductibles. These payments are expected at the time of service.
Please ensure whoever accompanies your child brings the required payment with them.
We accept:
Our fees are reviewed regularly and are based on the complexity of care,
including the severity of illness, tests ordered, medical records reviewed,
examination findings, time spent with the patient and family, and counseling
provided.
Cash pay pricing and additional payment information are available through
our office.
We are committed to protecting your child's privacy while maintaining a safe, respectful, and supportive environment for every family.
Requests for medical records must be submitted in writing and include the legal guardian's signature authorizing the release of information.
Patients who are 18 years or older must personally request their own medical records.
We welcome open conversations and encourage families to share their questions, concerns, and viewpoints in a respectful manner.
However, behaviors that negatively impact other families, patients, or our team cannot be accepted.
We take pride in creating a healthcare environment where families feel
safe, respected, supported, and heard. Any suspected child abuse,
including corporal punishment, will be reported according to our legal
responsibility to protect children.
Our goal is to provide compassionate care while maintaining a respectful
partnership between families and our healthcare team.
Let us help you care for your child in the most natural and least toxic way possible. Our compassionate team is ready to support your family's wellness journey.
📞 (480) 485-5166 Call today to schedule your child's appointment.